Comcast Arris Modem Upload Limit of 7MB

Ever since I got digital voice with Comcast (new Arris modem) 80% of time I try to upload large video files (35meg) the modem reboots itself during the upload.

It appears to happen after the initial power boost upload (where it uploads really fast) and when the power boost ends is when it normally reboots itself.

This does not happen when I upload 3 or 4 meg files to Flickr.

modem -> router -> computer

I have not tried removing the router yet, because the router worked fine before I got digital voice.

The error I get in the modem logs is:

Power Supply Telemetry Log – BATTERY MISSING

I only upload to Vimeo and YouTube and they both have the same reboot issue.

Smaller files like the 3meg photos that I uploaded for this topic had no issue.

OK, I have an answer to what is going on with my rebooting modem when uploading large files.

UPDATE:

It happen 3 times in a row this morning so i called comcast and they said that my digital voice modem only supports 7 meg uploads!!!!!

Actual this is totally not true since I have uploaded 29MB files without a problem, but my last video of 73MB won’t work, perhaps she might to say the upload limit is 70MB.

I guess it is time to get rid of digital voice and get my old modem back.

They also told me that DOCSIS 3.0 is available in my area now, but they couldn’t tell me what I needed to do to get it.

I tried the same video file to the same site (Vimeo) and it uploaded fine after it had failed 3 times 2 hours ago (around 8am). Perhaps it is a time of day network congestion issue that causes it to reboot.

Update 2: It appears to only happen in the mornings.